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Making a Claim for an Illness Outbreak at your Hotel in Mexico

  • Has your hotel in Mexico been hit by an illness outbreak?
  • Did you know that you can start a compensation claim for your illness in Mexico today?

With growing concerns over the threat of terrorism at traditional Mediterranean and North African holiday destinations, many British tourists are travelling further afield and across the Atlantic Ocean to Mexican coastal resorts such as Cancun, Riviera Maya and Playa del Carman.


Due to the increasing popularity of all-inclusive resorts in Mexico, we have witnessed a rise in the number of tourists suffering from travellers’ diarrhoea and other symptoms of gastric illness such as stomach cramps, vomiting and diarrhoea at Mexican resorts.

Hotels in Mexico

We frequently monitor the hotels that are featured by the major UK tour operators for signs of a food poisoning or illness outbreak and report our findings on our Hotel-Watch page. Some of the hotels we are monitoring are listed below:

Making a Claim for Mexican Illness

If you have suffered sickness and diarrhoea at one of these hotels or any other hotel in Mexico that was provided to you on your package holiday, you may be able to make a claim. Our travel law specialists will be able to provide you with expert advice on claiming compensation for the suffering and loss of holiday enjoyment that you have experienced as a result of Mexican food poisoning.

The Likelihood of becoming Ill in Mexico

In a World Health Organisation (WHO) report, it was reported that over 20% of holidaymakers visiting Mexico contracted traveller’s diarrhoea through common bacterial infections such as Salmonella and E. coli, however other well-known holiday bugs such as Gastroenteritis and Cryptosporidium could be to blame.

It is unsurprising that Mexico is the third most popular destination that we receive enquires about for individual illness claims, group actions and claims involving tropical diseases following a stay at an all-inclusive resort.


Causes of Illness

Despite the popular belief that a holiday illness is just something that happens and that no one is really at fault, 9 times out of 10 we find that an outbreak of an infectious disease at an all-inclusive hotel could have been prevented if proper precautions were taken by the hotel staff.

One of the most common sources of disease at hotels in Mexico is buffets where food isn’t protected from foreign carriers of infection such as birds, flies, cats and raccoons. We also find that hotels do not do all that they could to ensure that buffet food is served and kept at an adequate temperature.

Possible E. coli at Golden Parnassus in Cancun

In a recent case that settled for £12,000; Mrs T from Hull was staying at a hotel in Cancun called the Golden Parnassus which included full access to the Great Parnassus Resort and Spa as part of her holiday contract.

If you have suffered sickness and diarrhoea at one of these hotels or any other hotel in Mexico that was provided to you on your package holiday, you may be able to make a claim.

– Paul Stevens, Group Travel Litigation Claims Manager

Holiday Claims Solicitors for complaints and compensation

While dining at the Great Parnassus Mrs T realised that things weren’t quite right at the poolside bar and restaurant, which she described as being a bit chaotic, finding that food was being served in incorrectly labelled containers. She also believed that the same utensils were being used in the preparation of raw and cooked food, including her own steak.

Our client developed a serious illness while at the Golden Parnassus that she believed was caused by E. coli, and as a consequence of her condition she was hospitalised and went on to develop Irritable Bowel Syndrome (IBS).

By instructing our Group Travel Litigation Manager, Paul Stevens to represent her, we were able to show that a probable breach of Mexican Hygiene Regulations took place, for which Thomas Cook compensated our client with £12,000.

After receiving her compensation she advised that “Paul was very professional throughout the process and kept me updated.”

Food Regulations in Cancun

One of the key reasons that we are able to help people to sue for illness in Mexico is because of the strict hygiene standards that apply to the Cancun region. Just a few of the food regulations designed to prevent an outbreak at hotels in Mexico include the following:

  • All cooked food used in buffets shall be disposed of following service (and, implicitly, at regular intervals) and that buffet food should be covered – this means if you see food from lunch times being recycled at dinner – the hotel will not be obeying essential Mexican laws.
  • Hot food served in a buffet container must be kept at 60 degrees Celsius or more and cold food must be kept at 7 degrees Celsius or less
  • Pork products must be cooked at least to a minimum 66 degrees Celsius and all other meats, fish and poultry must be cooked to at least 74 degrees Celsius
  • All work surfaces and food preparation areas to be kept in a clean and disinfected condition
  • All staff, utensils and work spaces to be kept clean and tidy


With such strict regulations in place, our travel law team can help anyone with concerns about hygiene and if you do suffer from a bug abroad we can help you with your claim against your tour operator, whether your holiday in Mexico was sold to you by Thomson, First Choice, Thomas Cook, Airtours or any other tour operator that offers regulated package holidays.

Get in touch for a chat about how we can help you by filling in our quick, no obligation enquiry form and we will call you back or you can call us directly on 0808 145 1353.


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