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£10,000 holiday claim pay-out after cryptosporidium at Hotel Atlantis Resort

  • Holiday illness nightmare on the Canary Island of Fuerteventura
  • All inclusive gastroenteritis at Suite Hotel Atlantis Resort
  • Victim loses 2 stone in 2 weeks, develops IBS

A British holidaymaker has received compensation following a severe illness he contracted at a Spanish hotel resort following his holiday claim for illness abroad.

In October 2012, David Gilmour was holidaying with his family at the all-inclusive Suite Hotel Atlantis Resort on the Canary Island of Fuerteventura.

Holiday illness caused by unhygienic swimming pool

Holiday Ruined After 3 Days

The family had been at the hotel for just 3 days when Mr Gilmour became ill. He began suffering from hourly vomiting, severe diarrhoea with abdominal cramps, fever, headaches, malaise, tiredness and fatigue – all symptoms of gastroenteritis.


Once back in the UK, with the family’s holiday ruined, the 45 year-old process operator was prescribed dietary advice and codeine by his GP.

However, he later collapsed with exhaustion and went to Manchester Royal Infirmary, where he was monitored prior to being discharged and advised to rest. A stool sample confirmed the presence of cryptosporidium: a parasite frequently found in dirty swimming pool water and improperly-prepared food.

This unsavoury illness caused him to contact Simpson Millar LLP solicitors for a free, no obligation chat on how to claim compensation. As travel law experts, we explained that he was entitled to proceed with a holiday claim for compensation.

6 Months to Recover

Mr Gilmour was forced off work for 25 days, a period of great financial anxiety in which he lost 2 stone in weight. He took more than 6 months to fully recover from his illness.

“Due to the severity of his illness, it was necessary to instruct a gastroenterologist to write a report about David’s illness,” Simpson Millar LLP’s Paul Stevens said, following an instruction from Mr Gilmour to pursue a claim against his holiday company.

After some delay the company’s response was to offer holiday claim compensation of £5,000. Given our client’s prognosis, however, we felt this was inappropriate.

– Paul Stevens, Group Travel Litigation Claims Manager

Holiday Claims Solicitors for complaints and compensation

Gastroenteritis Confirmed by Expert

“The medical professional confirmed that our client had suffered from severe Cryptosporidium gastroenteritis, which in turn led to the development of irritable bowel syndrome (IBS). The expert also forecast that this would continue to trouble Mr Gilmour for another 3 years.”

The report supported a claim under the Package Holiday Regulations in that it suggested that there were failings on the part of the hotel in food preparation, kitchen cleanliness and swimming pool hygiene.

Inappropriate Offer

After some delay the company’s response was to offer compensation of £5,000. Given our client’s prognosis, however, we felt this was inappropriate.

Holiday sickness and food poisoning abroad

Following some negotiation, Mr Gilmour accepted an offer from the defendant of £10,000.

Holiday claim described as “Very efficient and Professional”

Warmly praising Simpson Millar LLP’s service, a delighted client said he could recommend our firm.

“Paul Stevens was particularly professional, helpful and always available to answer any questions we had throughout the process.”

“Mr Gilmour contracted Cryptosporidium at a foreign hotel,” Paul Stevens commented. “Although this infection can be due to hotel guests excreting in the swimming pool, if such an incident does happen the hotel MUST take steps to ensure the risk of illness is contained and eradicated.”

Top Tips to Take Away

  • Cryptosporidium, a parasite which can cause severe gastroenteritis and related problems, is becoming a common occurrence on foreign package holidays
  • If you’ve contracted an illness from a holiday abroad, both the hotel and the firm you booked with could be responsible
  • Have you been ill on or shortly after your holiday? Find out if you’re entitled to holiday claim compensation by contacting us now.

Get in touch for a chat about how we can help you by filling in our quick, no obligation enquiry form and we will call you back or you can call us directly on 0808 145 1353.


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